Not sure if your lender’s legit? Here’s how to protect yourself.
If you don’t like your bank or credit union’s terms or have bad credit when applying, an online lender might cater to your specific needs. But it can be harder to tell a scam from a legit offer. Know what red flags to look out for and compare lenders before making a decision.
8 signs of a personal loan scam
- No credit check required. Most legitimate lenders will check your credit to determine if you’re able to repay them: A high score means you repay your debts in full and on time. If a lender isn’t interested in seeing your credit score, be wary. A scammer typically doesn’t care about your creditworthiness because it’s after your personal information.
- The lender isn’t registered in your state. States require lenders to register for a license. If you find a business isn’t licensed to operate in your state — even if it’s licensed in other states — don’t respond to its lending inquiries. You might have stumbled on a fraudulent website using a business’s name to make money.
- Your loan offer is incomplete. The Truth in Lending Act requires all lenders to provide the complete terms of a loan, including the final cost of the principal plus interest, before you sign on the dotted line. If your offer lacks details, contains spelling or grammar errors, or otherwise raises an eyebrow, it could be a scam.
- You can’t find a physical address. If a lender doesn’t provide a physical address or contact information, put the brakes on your loan. Scammers make it difficult to get in touch later, thus avoiding any legal action you might want to pursue against them.
- Your offer expires soon — and you must act now. If you’re faced with an “urgent offer,” you’ve likely found a scam. Legitimate lenders offer steady rates that depend on your credit. Pressure tactics are designed to drive you to act quickly before you’re able to spot a scam in progress.
- The loan requires payment upfront. Loans demanding “processing,” “insurance” or even “origination” fees before approval are a scam. A lender asking for payment before it’s processed your application is a scammer looking for a quick buck.
- You’re guaranteed approval. There’s no such thing as a guaranteed loan. For approval, a lender will typically check your credit and verify your information. Scammers lure you in with guaranteed approval so they can collect fraudulent upfront fees.
- Asks for payment in the form of a gift card. Paying a lender with a gift card is the same as paying with cash — once the money has been used, it’s nearly impossible to trace or get back. No legitimate lender will ask you to pay with a gift card, and if your lender is pressuring you to do so, you should find a new loan.
6 factors to look for in a legit lender
Use these tips before signing a contract to be sure you’re dealing with an upstanding business.
- It’s easy to contact. When you call or email a legit lender, you should be met with decent customer support that’s ready to answer your questions. The lender should also clearly display a physical location and its state licensing information online.
- It’s website is secure. Look for a little padlock to the left of your address bar to confirm the site is safe. Most lenders encrypt the information you send to it online with 128-bit or 256-bit SSL. If a lender doesn’t, move on. A great offer isn’t worth risking your personal info.
- It runs a credit check. When you apply for a personal loan, you’ll typically get two credit checks: a soft pull to confirm you exist and a hard pull to see your history. If a lender doesn’t care about this important step in the process, it’s likely, not legit.
- Its loan terms are clear. A legit lender will provide a transparent contract outlining how much your loan is for, the fees you’ll pay, any potential penalty fees, your interest rate, the total interest you’ll pay, and the final cost of your loan. It will also detail when you pay and your payment options. If your contract is incomplete, don’t sign it.
- Reviews and ratings are available online. See what other people say online about this lender. With your research, ask: Are reviews positive or negative? What problems do customers report? Can you find information on the lender? If you can’t find anything positive — or anything at all — you could be looking at a scam business.
- Three are no upfront fees. Legit lenders generally never charge anything until you receive your loan — though some might deduct an origination fee from the funds before it shows up in your bank account.
How to avoid a personal loan scam
Here’s how to protect yourself from two common scams you might encounter when applying for a personal loan.
- Phishing scams
Among the most common personal loan scams are those that involve fraudsters “phishing” for your personal or financial information.
In a typical phishing scam, you visit a site or open a form that appears to be from a legitimate lender. You might even speak by phone with a caller claiming the need to “confirm” your loan details. In either case, if the scam is successful, you’re tricked into providing your Social Security number, bank account numbers or passwords, which a scammer then uses to steal your money or identity.
- Advance-fee scams
These simpler scams are sometimes combined with phishing scams. In this case, you apply for a personal loan with a fraudulent lender that asks for you to pay a fee to cover processing costs, insure your loan or even guarantee approval before they’ll process your application.
You’re often asked to pay with a wire transfer or prepaid debit card — payments that aren’t traceable, making for an easier getaway. By then, you’re out money and potentially your identifying personal or financial information.
4 quick ways to see what others say about a lender
- Better Business Bureau (BBB). The BBB is an independent nonprofit dedicated to strengthening relationships between businesses and customers. It rates how a business works by analyzing customer reviews and complaints, allowing businesses to respond with a resolution. A leader in consumer ratings, the BBB is a solid resource.
- Trustpilot. A Danish company, Trustpilot is another consumer-run review site, with some 500,000 new customer reviews published monthly. Combined with the BBB, you can make out a pretty good picture of how a lender runs its business and what you need to know before applying for a loan.
- CFPB complaint database. The Consumer Financial Protection Bureau (CFPB)’s complaint database is another place to search for warning signs. You can search for “complaint narratives” from current and former customers by company name and date the CFPB received the complaint. You also might want to look into whether the CFPB has taken action against your lender.
- Online forums. Don’t stop with the big review sites. Plenty of online forums like Reddit and Quora allow you to browse customer opinions and crowdsourced answers about lenders and potential scams. Or post your own questions about a lender, and see what customers have to say. If you’re worried that a positive review elsewhere is from a shill, a forum could be a decent alternative for information from people who likely aren’t affiliated with the company.
Lenders to be wary of
You might want to do some extra research and fully read your contract before you get a loan from one of these lenders. While they might not be a scam, they raise some red flags:
- Concourse lending. Red flag: The BBB gives this lender an F rating. It warns consumers that its mailers don’t fully disclose the terms of new loans according to FTC regulations. Concourse lending has failed to respond to the BBB.
- Glider Lending. Red flag: The BBB gives Glider Lending an F rating based on the fact that it hasn’t been able to verify the address of this lender. The BBB also hasn’t been able to reach out to staff for basic information about its programs and business owners.
- Quality solutions. Red flag: Several have reported on the FTC website that they received phone calls about loans they hadn’t applied for from Quality Solutions. It’s likely that Quality Solutions itself is legit — it gets an A+ from the BBB and other customers report having a good experience. But be wary of unsolicited phone calls from companies posing as this lender.
Scammers put a lot of work into gaining your trust so that you click, share or open what they’re pedaling. This means that real loans are increasingly hard to tell from the fakes. In the end, knowledge is the best defense against personal loan scams.
To find a personal loan from a trustworthy company, you can compare fees, rates, and terms of legit lenders we’ve reviewed.
This article originally appeared on finder.com.